Friday, July 17, 2009
okkkkkkk... Me and my Ex
Ah, back for now...
Sorry for the non- updates... Been too Busy... TOOOO busy...
There's no Internet right now at home, had a major ugly scene with my Ex (EX-service provider) and now, I am officially without Internet until next week at least... Damn.
Ex-service provider
To make the story worthwhile, well, I had to call them up for a total of about 1 hour using my HP (Line's from another provider, so it's being charged while I call up the EX.)
First round was because mom and sis complained the stupid Internet kept having intermittent disconnection. Sis grades all kosong becoz internet kept reconnecting when she was doing tests and the lects were asking the magical word: WHY?
The best thing?
1. No Youtube or any video surfing
2. No hard surfing/gaming online
3. Pure internet surfing
4. The only abuse? MSN and listening to music
Called up the Ex... Spoke to the staff.
Upon hearing that I have a complaint, the staff transferred me to another person without telling me HIS name and position.
In the end, I ended up screaming at the staff. Y?
1. Never even introduce who he is and which department.
2. I haven't even finished my speech and I tio transferred.
3. The best? In the end, the second person is from the SAME department as the first. READ SAME.
Award winning customer service team? Where's the AWARD WINNING SPIRIT?! I tio transferred without knowing the reason, the name of the person and position of the person AND without finishing my speech.
I had to find out from the second person who that idiot is. Nahbe. Should had spoken to the manager, come top think of it now.
Ahem. One word of advice:
Never. Ever. Use. "I understand how you feel".
Obviously, you don't. So, don't ever use this to comfort customers ok. It irked me more and more as the second staff kept using it..... TMD.
In the end? During the 30+ min of call time, I positively screamed at her for the lack of service. And you know what? 5 minutes after the call, I got disconnected from the Internet. TWICE. ^&)
And, after ranting, the fella can only tell me I have to wait 7-14 days for the case to expedite. TMD.
SLA == 7 DAYS.
$%^&&&_)
Day 2. Thursday night at 10pm.
Based on the stupid advice of the second staff, I did a direct connection and every other advice she gave.
TO MY HORROR, upon doing the speed tests, I got 1/10 of the download and upload speed I subscribed.... BIANG!!!!!
And, it is 3 tests results. Not 1.
I called up the hotline again to find out the technical support is only open from 9-9pm.
*&^%$^%&)
Checked the internet never said ANYTHING about 9-9PM. So, after 9PM, people who have internet issue, have to wait till next morning to get through lar!!!!
IDIOT..
Just to double confirm, I called 3 more times before being fedup and get to the GE.
After speaking to the staff for 10 min who COULD NOT HELP, I demanded for the manager.
In short, I lamblasted him for the EX's service, especially the night before, SLA, timing why never specify, why the Internet says one thing and the hotline say another, NO AFTER CARE SERVICE, and others.
Suffice to say, the guy mute me and let me rant. For 40 minutes at least.
Of course, if you can't even promise 1/2 the speed, PLEASE DON'T ADVERTISE ON THE NEWSPAPERS, INTERNET, and BROCHURES can?
I am not even a difficult person. Live, and let live. But, the Ex is really TOO MUCH.
The end result: I got the manager to call me back the 3rd day to confirm that I can terminate the service IMMED. WITHOUT PENALTY.
Of course, they lose one customer and they can gain back more. But then, when there is a breach of promise made and lost of trust, how many can they afford to gain??
Thank the Gods I terminated my line with them earlier this year! Helluva service I got from them...
Guess my mum's name and my house address is now blacklisted due to the ruckus I made, but then, come the contract expiry date for my mom and sis, I think I will urge them to move on as well... With this type of service level, I can get better service at the other 2 service providers....
Sorry for the non- updates... Been too Busy... TOOOO busy...
There's no Internet right now at home, had a major ugly scene with my Ex (EX-service provider) and now, I am officially without Internet until next week at least... Damn.
Ex-service provider
To make the story worthwhile, well, I had to call them up for a total of about 1 hour using my HP (Line's from another provider, so it's being charged while I call up the EX.)
First round was because mom and sis complained the stupid Internet kept having intermittent disconnection. Sis grades all kosong becoz internet kept reconnecting when she was doing tests and the lects were asking the magical word: WHY?
The best thing?
1. No Youtube or any video surfing
2. No hard surfing/gaming online
3. Pure internet surfing
4. The only abuse? MSN and listening to music
Called up the Ex... Spoke to the staff.
Upon hearing that I have a complaint, the staff transferred me to another person without telling me HIS name and position.
In the end, I ended up screaming at the staff. Y?
1. Never even introduce who he is and which department.
2. I haven't even finished my speech and I tio transferred.
3. The best? In the end, the second person is from the SAME department as the first. READ SAME.
Award winning customer service team? Where's the AWARD WINNING SPIRIT?! I tio transferred without knowing the reason, the name of the person and position of the person AND without finishing my speech.
I had to find out from the second person who that idiot is. Nahbe. Should had spoken to the manager, come top think of it now.
Ahem. One word of advice:
Never. Ever. Use. "I understand how you feel".
Obviously, you don't. So, don't ever use this to comfort customers ok. It irked me more and more as the second staff kept using it..... TMD.
In the end? During the 30+ min of call time, I positively screamed at her for the lack of service. And you know what? 5 minutes after the call, I got disconnected from the Internet. TWICE. ^&)
And, after ranting, the fella can only tell me I have to wait 7-14 days for the case to expedite. TMD.
SLA == 7 DAYS.
$%^&&&_)
Day 2. Thursday night at 10pm.
Based on the stupid advice of the second staff, I did a direct connection and every other advice she gave.
TO MY HORROR, upon doing the speed tests, I got 1/10 of the download and upload speed I subscribed.... BIANG!!!!!
And, it is 3 tests results. Not 1.
I called up the hotline again to find out the technical support is only open from 9-9pm.
*&^%$^%&)
Checked the internet never said ANYTHING about 9-9PM. So, after 9PM, people who have internet issue, have to wait till next morning to get through lar!!!!
IDIOT..
Just to double confirm, I called 3 more times before being fedup and get to the GE.
After speaking to the staff for 10 min who COULD NOT HELP, I demanded for the manager.
In short, I lamblasted him for the EX's service, especially the night before, SLA, timing why never specify, why the Internet says one thing and the hotline say another, NO AFTER CARE SERVICE, and others.
Suffice to say, the guy mute me and let me rant. For 40 minutes at least.
Of course, if you can't even promise 1/2 the speed, PLEASE DON'T ADVERTISE ON THE NEWSPAPERS, INTERNET, and BROCHURES can?
I am not even a difficult person. Live, and let live. But, the Ex is really TOO MUCH.
The end result: I got the manager to call me back the 3rd day to confirm that I can terminate the service IMMED. WITHOUT PENALTY.
Of course, they lose one customer and they can gain back more. But then, when there is a breach of promise made and lost of trust, how many can they afford to gain??
Thank the Gods I terminated my line with them earlier this year! Helluva service I got from them...
Guess my mum's name and my house address is now blacklisted due to the ruckus I made, but then, come the contract expiry date for my mom and sis, I think I will urge them to move on as well... With this type of service level, I can get better service at the other 2 service providers....
I left a footprint at 12:22 AM